We want you to love what you ordered. If something isn’t right, you can request a return or exchange. Here’s how it works:

✅ How to Request:

1. Log in → Go to “My Orders”

2. Find the relevant order → Click “Request Return/Exchange”

3. Select a reason → Upload product photos or an unboxing video (if damaged)

4. Submit your request — we’ll review it within 1–2 business days

5. Once approved, we’ll provide the return address and shipping instructions

📦 Return Conditions:

• Items must be unused, in original packaging, with all tags attached

• Submit your return request within 7 days of receiving the item

• Some items (e.g., custom or perishable goods) are non-returnable — see product page for details

🔄 Exchange Guidelines:

• Exchanges are available for same item in a different size or color, subject to stock

• To switch to a different product, please return the original and place a new order

• Exchange orders will ship after we receive the original item

💰 Shipping Fees:

• We cover return shipping for quality-related issues

• For personal reasons (e.g., dislike, wrong size), return shipping is paid by the customer

• First-time exchange shipping is free; return shipping follows the above policy

📌 Special Cases:

• Damaged items: Submit photos or an unboxing video within 72 hours of delivery

• Wrong item received: Contact support immediately — we’ll arrange a replacement or refund

• International orders: Return shipping and customs fees are the buyer’s responsibility — please contact support for guidance

If you have any questions, feel free to reach out to our support team 💬