We care deeply about your shopping experience. If your item arrives damaged during shipping, follow the steps below and we’ll resolve it as quickly as possible.
âś… What to Do:
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Take Photos & Provide Unboxing Video Capture clear photos of the damaged product, outer packaging, and shipping label. If possible, include an unboxing video — this helps us verify the issue and speed up the resolution process.
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Submit a Request Log in → Go to “My Orders” → Select the affected order → Click “Report Issue” or “Request Support” → Upload photos, video, and describe the problem.
- Review & Resolution We’ll review your request within 1–2 business days and offer a solution (replacement, refund, or return).
đź“Ś Important Reminders:
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Please report damage within 72 hours of delivery — late submissions may not be accepted
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Keep the original packaging for verification
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If damage is noticed while the courier is present, ask them to file a damage report
Need help? Contact our support team anytime — we’re here for you 💬