Changed your mind or made a mistake during checkout? No worries! You can easily modify or cancel your order before it’s shipped.
🛒 Can I Modify My Order?
Yes — as long as your order hasn’t been processed or shipped yet, you can:
Change the quantity of items
Update the shipping address（A 5% handling fee of the product value will be charged for successful change）
Add or remove products
Please contact our customer service team within 12 hours of placing your order.
📩 Email: [[email protected]] or [Contact]  💬 Live Chat: Mon–Fri | 9:00 AM – 6:00 PM (GMT+8)
📦 Attempting InterceptionÂ
If your order has already been shipped, we may still be able to help. You can contact our support team to request a shipment interception.
Please note:
A handling fee of 5% of the product value may be charged for successful interception
We’ll do our best, but interception is not guaranteed
If the interception fails, you may still request a return or refund — see our [Return & Exchange] page for details
📩 Email: [[email protected]] or [Contact] 💬 Live Chat: Mon–Fri | 9:00 AM – 6:00 PM (GMT+8)
 🕒 Timeframe Overview
| Request Type | Time Limit |
|---|---|
| Modify Order | Within 12 hours of purchase |
| Cancel Order | Before shipment |
| Return/Exchange | Within 7 days of delivery |
💡 Tips for Faster Service
Always include your Order ID
Clearly mention items to change or cancel
Provide updated shipping info if applicable